What is Buzz?
Buzz is a sales engagement agency specializing in multichannel outreach. Our custom software fully automates cold outreach using a highly effective multichannel strategy to put you in front of your ideal prospects.
How long does it take to get started with Buzz?
You can start sending messages as soon as you sign up and connect your accounts. With our New Magic Campaigns, it only takes a couple of minutes to plan out and build an entire playbook with steps and messaging.
Is it free to get started with Buzz?
Buzz has a Free Chrome Extension, that allows you to start get started for Free and with a ton of value. Upgrade to a become a paid user and you'll start to unlock the full potential of Buzz's Frictionless Sales Engagement Platform.
What results can I expect?
Our clients experience an average response rate of 8% - 12%. With Buzz Pro, we are constantly running reports to optimize campaigns to exceed our average response rates. Some of our annual Buzz Pro clients have ROI of more than 700%!
Do I need Social Sales Navigator to use Buzz?
You don't need Social Sales Navigator to use Buzz.
What is the Buzz Dialer?
The Buzz Dialer is our innovative calling system that operates directly inside of our platform using Buzz Credits. You can utilize these credits to purchase phone numbers, make calls, and - very soon you'll be able to - record and transcribe calls. It's important to note that international rates may apply based on your phone number and calling destinations. Manage and monitor your credits to stay on top of your calling activities efficiently.
How are inbound calls managed with the Buzz Dialer?
With the Buzz Dialer, handling inbound calls is a breeze! All incoming calls can be seamlessly forwarded directly to your cellphone, ensuring you never miss a vital connection, no matter where you are.
What are Buzz Credits?
Buzz Credits are our versatile currency system, designed to simplify your experience across various Buzz features. Whether you're diving into Data Enrichment, leveraging our AI functionalities, making calls via Dialer, or sending SMSs, you'll be utilizing these credits.
Is there a way to track how I spend Buzz Credits?
The "Credit Usage" panel provides a detailed breakdown that allows you to effortlessly track your credit usage right down to the prospect level. This ensures transparency, giving you a clear understanding of how and where your credits are spent.
How can I access features available in higher-tier plans?
Looking to access more features? Our offerings are grouped into specific packages. To tap into additional capabilities, simply upgrade to the plan that includes the features you're eyeing. Choose the plan that aligns best with your needs!
Is onboarding available for all Buzz plans?
Absolutely! Onboarding is available across all our plans. For users who commit annually, we offer an in-depth 6-week onboarding experience. For users looking for a digital approach, the Buzz Academy provides a free 4-week digital onboarding, accessible to all. Additionally, dedicated support becomes available for annual teams of 5 or more. If you are a smaller team or not ready for an annual commitment, ask our team about dedicated onboarding and support.
What is the main difference between Chrome Extension, Growth, Scale, and Unlimited?
Upgrading your plan opens the door to even more impressive features and additional Buzz Credits. The Chrome Extension plan offers multi-channel social campaigns with 25 Buzz Credits for AI and Enrichment. Growth includes Buzz's AI Assistant, equipped with five powerful AI features and 500 Buzz Credits. Scale introduces Buzz's Dialing and SMS functionality, along with 1,000 Buzz Credits. With Unlimited, enjoy free Data Enrichment and 2,500 Buzz Credits for everything else – it’s a lot!
What does Buzz's dedicated account manager do?
Your Buzz dedicated account manager acts as the primary contact with Buzz's Customer Success Team. They facilitate the onboarding process and regular biweekly 1-on-1 strategy sessions and updates. Our Customer Success Managers are highly knowledgeable about lead generation and how to leverage multiple channels using Buzz.